Diane, Author at Bathroom Review

Cyncly appoints Steve Warfield as chief customer officer

September 7, 2026

Provider of AI-driven software, Cyncly, has appointed Steve Warfield as chief customer officer (CCO). Leading Cyncly’s global customer organisation, Warfield will take responsibility for the customer experience, including onboarding, enablement, customer support, and customer success.

Warfield recently served as vice president of customer service and technical support at Zendesk, a leading customer experience software provider. In his new role, he will focus on delivering a consistent and connected experience across Cyncly’s entire software portfolio, helping customers understand how the company’s software can benefit them.

Anand Krishnan, chief executive officer at Cyncly, said: “Our customers choose Cyncly because our specialised software helps them run more efficient, profitable businesses. The experience and support we provide are a vital part of that equation.

“Steve has spent his career building and transforming world-class customer organisations. He brings deep operational expertise, a clear-eyed focus on customer health, and a genuine drive to help the businesses we serve achieve real, measurable outcomes. We are happy to welcome him to Cyncly.”

Warfield brings more than 20 years of customer operations leadership in complex, fast-growing B2B SaaS and enterprise software environments. He has a proven track record of scaling global teams, improving customer experience, and maintaining customer loyalty through clear operating models, strong execution, and the thoughtful deployment of new technology.

Steve Warfield said: “Cyncly has an incredible breadth of products, deep industry expertise, and strong customer relationships across markets.

“There is a clear opportunity here to bring all our capabilities together for an experience that is personal, proactive, and remarkably simple. The goal is to help customers find the right solution the first time, gain value from their technology faster, and reach the expertise they need without friction. Ultimately, I believe our customer organization can become a true competitive differentiator for Cyncly by combining the intimacy and partnership of a smaller business with the capabilities, technology, and scale of a global market leader.” 

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New Artemis shower cubicle from Kinedo for compact spaces

September 3, 2026

Kinedo has expanded its shower cubicle range with the introduction of Artemis, a compact solution designed for smaller living spaces, including mobile homes, caravans, holiday lodges, park homes and modular buildings.

Developed as a complete showering package, Artemis is designed for quick installation and easy maintenance, while its contemporary styling complements a range of interiors. The cubicle package includes a choice of black or white profile, durable 70mm white shower tray, mechanical shower valve, pivot door, a 90mm outlet waste with polished stainless-steel cover.

Internal white Kinewall panels are supplied as standard, and these are pre-drilled for rapid installation, helping to reduce installation time on site.

Available in sizes from 800mm x 800mm to 1200mm x 800mm and heights from 1980 to 2070 mm, Artemis suits a variety of spaces and can be personalised with Kinedo’s range of Kinewall decorative wall panels.

Designed with both installers and end users in mind, the Artemis delivers a practical, high-quality showering solution for projects where space is at a premium, without compromising on comfort, functionality or contemporary design

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MERLYN launch new ARYSTO Sleek Bathscreens

September 1, 2026

The UK and Ireland’s shower brand, MERLYN, has introduced new bathscreens to extend their popular ARYSTO Sleek collection. The new over bath configuration consists of a frameless two panel 8 mm bath-screen with attractive hinge detailing and are available in 900 x 1500mm.

Offering practical options for installers, retailers and specifiers, these bathscreens are available in a choice of Chrome, Brushed Brass, Brushed Nickel, Brushed Gun Metal and Matt Black finishes.

Featuring a toughened safety glass of 8mm and Mershied Stayclear protected glass this new product delivers a quality finish and high-level specification.

The bathscreens are fitted with an intuitive quick fit system and are reversible, allowing for simple installation, and are supported by MERLYN’s lifetime guarantee.

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Scudo launches Edition 22, inspiring retailers to Create Something Extraordinary

September 1, 2026

Scudo Bathrooms, the bathroom brand by Harrison Bathrooms, has launched its latest Edition 22 brochure, featuring a host of new products, alongside expanded ranges to its portfolio.

The new edition has been developed with a focus on giving retailers greater choice, with further additions to some of Scudo’s best-selling collections and new options designed to reflect changing consumer tastes and bathroom trends.

The new brochure introduces an expanded mix of furniture, showering, baths, brassware, and accessories, with colour and texture playing an important role across the collection. New introductions include walnut furniture, coloured freestanding baths, new vanity ranges, and matt white slate-effect shower trays. Edition 22 has been compiled, with an emphasis on one-stop, complete bathroom design, offering freedom to combine colour, texture and finish to create bathrooms with depth and individuality.

The new brochure opens with a retailer-friendly, inspiring design trends section. Edition 22 supports both retailers and consumers with styling guidance, mood-boards, and inspirational imagery. All part of the brands’ commitment to delivering affordable, stylish and luxurious bathrooms which combine modern innovation with quality and functionality.

At the heart of Edition 22 is Colour by Scudo, bringing complementary finishes across the bathroom under the principle One Colour. One Bathroom. One Brand. From brushed brass and brushed nickel to matt black, brushed bronze, gunmetal and bright chrome, the collection makes it easier to carry a consistent finish throughout the entire bathroom.

Hayley Bowman, Marketing Director, says: “Edition 22 is about giving people more opportunity to create a bathroom that feels individual. We’ve listened to our customers, looked closely at sales data and developed some of our best-selling ranges through new colours, finishes, materials and coordinated product design, while retaining everything retailers already know and love about Scudo.

The new brochure captures where we want to take the brand. It’s an invitation to be more creative with the bathroom and shows how the right combination of products, colours and finishes can transform an everyday space into something much more inspiring.”

Scudo Edition 22 is available now through Scudo’s network of bathroom retailers across the UK and Ireland.

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Bathroom Association renews support for construction charity CRASH

September 1, 2026

The Bathroom Association has named CRASH as its charity partner for the 2026 Connect Conference, renewing a relationship first established at the Association’s annual conference in 2023.

Funds will be raised through the charity raffle at the conference gala dinner, held at the Grand Hotel, Birmingham, on Thursday 8 October.

CRASH has been the UK construction industry’s charity since 1996. For three decades, CRASH has supported homelessness charities and hospices to undertake vital building projects by drawing on the professional expertise, construction products and financial support provided by companies and individuals across the industry.

Its work transforms hostels, day centres, night shelters and move-on accommodation for people experiencing homelessness. CRASH also helps create welcoming, practical environments where children and adults receiving hospice care can spend precious time with their families.

The charity’s collaborative model closely reflects the theme of this year’s Connect Conference, ‘Stronger Together’, which will examine how greater cooperation across the bathroom sector can support innovation, raise standards and build a stronger, more resilient marketplace.

Amy Kirk, Marketing and Events Director at the Bathroom Association, said: “We supported CRASH at our conference in 2023 and saw how strongly its work resonated with our members. Returning to the charity this year felt particularly appropriate.

“CRASH demonstrates what can be achieved when an industry brings together its knowledge, products, contacts and financial support behind a shared purpose. That principle sits at the heart of our ‘Stronger Together’ theme.

“Our gala dinner is always an opportunity for the bathroom community to come together, and we hope delegates will support the raffle generously and help CRASH continue creating places that make a lasting difference to people’s lives.”

Trisha Pickersgill, Chief Executive at CRASH, said: “We are incredibly grateful to the Bathroom Association for choosing to support CRASH through its 2026 Connect Conference. It is particularly fitting that the Thirty Under Thirty Awards are supporting CRASH in our 30th anniversary year, as we celebrate three decades of constructing places that care for people and transforming lives through the power of the construction industry.”

“The generosity of companies and individuals across the construction and bathroom industries enables us to help homelessness charities and hospices navigate complex and costly building projects. Their support brings together vital funding, specialist knowledge and construction products to create safe, caring environments for people when they need them most.

“We look forward to working with the Association and its members and showing what our industries can achieve when we work together.”

The Bathroom Association Connect Conference will bring together businesses and professionals from across the bathroom supply chain for a day of market insight, discussion and networking.

The daytime programme includes keynote speaker Jez Rose; Rebecca Larkin, Head of Construction Research at the Construction Products Association; Dr Vanessa Brady OBE, founder and CEO of the Society of British and International Interior Design; entrepreneur and manufacturer Rob Law MBE; and a panel discussion examining skills shortages and competence across bathroom installation and plumbing.

The conference will be followed by a black-tie gala dinner, hosted by comedian Alun Cochrane. Alongside the CRASH charity raffle, the evening will include the presentation of the Bathroom Association’s 2026 Thirty-under-Thirty Awards.

For further information about the Connect Conference, and to book tickets, visit bathroom-association.org.uk/cc2026.

To learn more about CRASH and its work, visit crash.org.uk.

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BetteUltra Space – Generous design for accessible bathrooms

September 1, 2026

Good bathroom design needs to balance ease of use with considered aesthetics. With BetteUltra Space, Bette combines a generous 120 × 120 cm showering area with flush-to-floor installation to support accessible and barrier-free bathroom layouts.

The spacious shower tray provides increased room for movement, while its flush installation creates a seamless transition between the showering area and the rest of the bathroom. The result is a practical approach to bathroom planning that maintains a clean, contemporary appearance.

Made from Bette’s glazed titanium steel, BetteUltra Space is designed to provide a durable, hygienic, and long-lasting showering surface. Its slim profile and precise geometry allow the tray to integrate into a range of bathroom schemes from residential bathrooms to hospitality environments.

Sven Rensinghoff, head of marketing & product management at Bette GmbH & Co. KG: “At Bette, we believe practical solutions should go hand in hand with good design. Accessibility should not mean compromising on the look and feel of a modern bathroom. Instead, features that support freedom of movement and long-term usability can be integrated seamlessly into the overall design.

“BetteUltra Space reflects this approach, bringing together generous space, accessibility and contemporary design in one carefully considered showering solution. As bathrooms increasingly need to accommodate changing needs and lifestyles, solutions that combine practical benefits with a seamless aesthetic can help create spaces that work well both today and in the future.”

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VitrA advances smart bathroom technology with V-Care 3

September 1, 2026

As consumer expectations of the bathroom continue to evolve, smart technology is playing an increasingly important role in the sector. VitrA’s V-Care 3 models reflect this shift, combining intelligent functionality, personalised comfort and enhanced hygiene in a new generation of smart toilets designed for everyday use.

Ruth Davies, VitrA UK, marketing director, said: “With V-Care 3 smart toilets, we wanted to make smart bathroom technology more intuitive, accessible and relevant to everyday life. Rather than introducing technology for technology’s sake, we’ve focused on features that genuinely enhance comfort, hygiene and personalisation. The ability to create individual user profiles, combined with intelligent controls, voice activation and advanced cleaning functions, allows V-Care 3 to deliver a tailored experience for every user while supporting the growing demand for connected, future-ready bathrooms.”

The collection comprises three models – V-Care 3 Base, V-Care 3 Core and V-Care 3 Prime- offering a clear specification choice for retailers and installers across different project requirements and budgets. Available in both wall-hung and back-to-wall formats, V-Care 3 toilets can be specified across everything from compact bathroom refurbishments to high-end new-build developments.

At the heart of V-Care 3 is a focus on intuitive control. Users can access features through a responsive remote control, integrated side panel or the dedicated V-Care mobile app. The app enables personalised user profiles, allowing water temperature, spray pressure, and washing and drying preferences to be saved. Voice control functionality further enhances convenience, creating a tailored experience for every member of the household.

Comfort and wellbeing are central to the V-Care 3 experience, with features including a heated seat, soft illumination and adjustable cleansing functions. Across the range, VitrA’s vortex flush technology is designed to provide powerful, quiet and splash-free performance.

Sustainability and accessibility are also incorporated in the V-Care 3 range. Power-saving modes, energy-efficient ambient lighting and a high-efficiency flush system are designed to help reduce energy and water consumption, while automated functions and intuitive controls support ease of use and more inclusive design.

By combining smart technology with practical functionality, V-Care 3 illustrates how intelligent bathroom products can support comfort, hygiene and independence while remaining straightforward to use.

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PJH drives home road safety message for young pupils

August 27, 2026

PJH has helped pupils at St Mary’s Church of England Primary School in Moston, Greater Manchester,learn how to stay safe on the road and around large commercial vehicles as part of a dedicated Road Safety Campaign.

The educational visit involved around120 children from Nursery to Year 2, aged between three and seven.

Delivered by members of PJH’s Transport and Learning & Development (L&D) Teams, the sessions were designed to give the children a better understanding of large articulated lorries, vehicle awareness and the potential dangers of crossing or walking near roads.

The main topics included vehicle awareness, the time and distance an HGV may need to stop, and the extensive blind spots around a vehicle where pedestrians and cyclists may not be visible to the driver. The children were also introduced to wider road safety messages, including how to choose a safe place to cross and the importance of remaining visible and alert when travelling near large vehicles.

PJH supplied all the pupils with some specially designed learning materials and fun activity packs, developed by PJH’s L&D Team, Dawn Kennedy and Lauren Fergus, drawing on road safety guidance produced by Transport for London. Jemma Warburton, Transport Compliance Manager at PJH, also helped deliver the sessions on the day. The goodie bag packs included a Road Safety Certificate, a mock ‘PJH Pete Training School’ provisional license, a hi-vis vest for travelling to school, pencils and a drinks flask.

Shaun Berry, national transport manager at PJH, said: “It was an absolute delight to get involved with our local community in Manchester, and the pupils were really enthusaistic in learning more about road safety and discovering interesting facts about large articulated lorries – especially when sitting in the trucks themselves!

“The aim of the visit was to explain potential road dangers in a practical, engaging and memorable way, while giving the children some clear messages that they can use whenever they are walking or cycling near traffic. The pupils were brilliant throughout the sessions, and we were thrilled to support St Mary’s and help build road safety awareness from such an early age. I would also like to thank Dawn, Lauren and Jemma for the work they put into developing the materials and delivering such a successful visit.”

The initiative received an enthusiastic response from pupils and staff at St Mary’s, with children returning to their classrooms eager to share what they had learned.

Deputy headteacher, Roy Edwards said: “I would like to thank PJH for the wonderful support that you have shown the school, including the connection that you were having with our children and the incredible experience that you gave them. I heard some amazing stories from the children upon their return. The gesture, time, resource and experience (not to mention the financial cost) that you have given, has a bigger impact than you can ever imagine and will undoubtedly be a memory that sticks in the mind of many of them as they progress through their education.

“Your communication and care will have inspired a few to follow in your footsteps and seek more information about something they possibly didn’t even know they would enjoy. The visit reflects PJH’s commitment to supporting communities around its operations and to sharing the knowledge and expertise of its colleagues in ways that can make a positive and lasting difference.”

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Villeroy & Boch launches Ecora shower tray with new PureBase composite

August 27, 2026

Villeroy & Boch has launched Ecora, a new shower tray made from its PureBase composite material, combining a slim, 35mm rimless profile with a choice of three installation options and on-site adaptability. Made from recycled granulated marble, calcium carbonate and reclaimed production surplus, PureBase contains around 45% less resin than conventional acrylic shower trays and is completely fibreglass-free.

Production surplus from the manufacturing process is crushed and reused as a filling agent in new shower trays, helping to reduce material consumption. At the end of its service life, Ecora can be fully recycled and used as a secondary raw material in applications including road building and high-rise construction.

Designed for contemporary bathroom schemes, Ecora has a rimless design and a 35 mm profile and can be installed flush with the floor for a seamless, level-access look. Alternatively, it can be installed slightly raised on tiles or used as a more prominent raised feature.

A new oval waste cover, flush with the surface of the shower and colour-matched with it, is another design detail introduced with Ecora. The waste has a drainage rate of approximately 48 litres per minute.

The shower tray is available in four colours, White Alpine, Stone White, Anthracite, Almond and three finishes: glossy, textured, and matt. The textured version provides DIN 51097 Class C anti-slip performance.

Ecora is available in 20 sizes, ranging from 80 x 80cm to 180 x 100cm, with two outlet positions for each size. For added flexibility during installation, the tray can be adapted on three sides on site, making it suitable for both new-build and renovation projects.

Ecora can also be combined with the wider Villeroy & Boch Skyla collection, allowing the shower area to be coordinated with the rest of the bathroom.

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Martin Carroll to retire from Duravit after more than a decade leading UK & Ireland business

August 27, 2026

Duravit UK & Ireland has announced that, after more than a decade with the company, Martin Carroll will retire at the end of 2026, with Jamie Welch appointed to succeed him on 1st September.

Carroll (pictured above) joined Duravit in 2012 and has played a key role in driving the brand’s growth across the UK and Ireland, including opening the Clerkenwell flagship showroom in London in 2018. During his tenure, he strengthened the brand’s market presence and supported the company’s long-term development through his work with customers, partners, and the wider design community.

Jamie Welch (pictured left) will become managing director of Duravit UK & Ireland on 1 September 2026. Welch brings extensive senior experience from across the bathroom and sanitaryware sector, having held leadership positions at Roca Sanitario S.A., Laufen and Hüppe.

Caroll said: “As I look ahead to retirement, I want to say a heartfelt thank you to everyone who has supported me throughout my time at Duravit – our customers, partners and colleagues. I’ve been proud to represent the brand in the UK & Ireland since joining in 2012, and the highlight has always been the relationships we’ve built together. I leave with immense gratitude and great confidence in the team’s continued success.”

Michael Demmer, chief executive officer, said.“Martin Carroll has had a significant impact on the company’s development in the UK and Ireland. He laid the groundwork for Duravit’s future success in the region. On behalf of the entire management team, I wish him all the best in his retirement.”

Carroll will remain with Duravit until the end of 2026, working alongside Welch to ensure continuity during the transition.

In his new role, Welch will be responsible for leading Duravit’s UK & Ireland business, strengthening customer partnerships and building on the company’s position in the market.

His experience across Roca, Laufen and Hüppe gives him extensive knowledge of the bathroom sector as he takes over from Carroll and leads Duravit into its next phase in the UK & Ireland.

About Duravit AG Founded in 1817 in Hornberg in the Black Forest, Duravit AG is today a leading international manufacturer of designer bathrooms and is active in more than 130 countries worldwide. During product development, the complete bathroom supplier’s internal-design team worked hand in hand with a global network of designers such as Cecilie Manz, Philippe Starck, Antonio Citterio, Christian Werner, Sebastian Herkner and Patricia Urquiola. As an energy-

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